1. Who We Are

Rams Holiday Homes L.L.C is a Dubai-based luxury boutique holiday homes company offering hotel-style hospitality in private residences. We provide tailored guest experiences, investor solutions, and property management with the highest attention to detail, design, and privacy.

2. What Information We Collect

We collect personal data to provide an elevated experience. This may include:

• Identity Data: Name, email, contact number
• Booking Data: Check-in/check-out dates, special requests
• Payment Data: Cardholder name, billing address, payment confirmations
• Technical Data: IP address, browser type, operating system, and usage logs via cookies
• Communication Data: Emails, contact form entries, WhatsApp messages, and direct inquiries

3. How We Use Your Information

We use your personal data to:

• Process bookings and deliver bespoke services
• Communicate before, during, and after your stay
• Send updates, promotions, or property-related news (only if opted-in)
• Maintain internal records, compliance, and guest feedback
• Enhance our digital experience (website performance, analytics)

4. Sharing Your Information

We do not sell or rent your personal information. We only share data with:

• Trusted third-party service providers, strictly for service delivery
• Payment processors, IT, and hosting partners, under data protection compliance
• Legal and local authorities, if required by law

5. Data Security

We implement technical and organizational safeguards to protect your data. Your information is encrypted, stored securely, and access is strictly limited to relevant team members and trusted service partners.

6. Your Rights

As a user, you have the right to:

• Request access to your personal data
• Request correction or deletion of your data
• Withdraw consent at any time
• Opt out of marketing communications

📧 For any privacy-related request, please email us at: experience@ramshomes.com

7. Cookies & Tracking

Our website uses cookies to enhance user experience and track site performance. You can control or disable cookies via your browser settings.

8. Links to Other Websites / Social Media Channels

Our website may contain links to partner platforms (e.g., Airbnb, Booking.com). We are not responsible for the privacy policies or practices of third-party websites or social media channels.

9. Policy Updates

We may update this policy periodically. All changes will be posted here. We recommend reviewing it occasionally to stay informed.

10. Contact Us

Have questions? We’re here for you around the clock.

📧 experience@ramshomes.com
🌐 www.ramshomes.com
📍 Dubai, United Arab Emirate

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Last Updated: September 04, 2025